COVID-19 Help
What can Rainbow Connected help with during these times of uncertainty?
In light of current events, we can all agree that the foreseeable future is going to bring plenty of uncertainty to businesses all over the spectrum.
From employees working from home, to businesses having to close all together, we don’t know what the next couple of weeks or months are going to bring to the table. Regardless, we’re all in the trenches together and we need to fight through this. During these troubled times, we need to look out for one another.
Here at Rainbow, we are looking at ways we can help our clients.
Our main objective here is to help minimise the inevitable interruption to your business and get your employees working like it’s a normal day. All of our proposed solutions can be tailored to fit your situation and we will work tirelessly to make sure we keep your business running.
We are here to help, so please don’t be frightened to get in touch with us to suggest any ideas or ways you would like to work.
If you need a solution, Rainbow has the resolution.
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With That In Mind…
Rainbow Connected can help with the following:
Call Purchase
We will help set up individual new phone numbers to your team. Regardless of how your agents are planning on contacting – mobile, landline or an alternative hunt group – Rainbow has unlimited resources to phone numbers. This call feature can be set up on our bespoke system within minutes.
Lead Delivery
One of the biggest aspects of this situation will be not missing out on any potential leads for your business. As people will be sitting at home on their computers during these times, you can expect an increase of leads for your business.
We’re able to put the right structures in place in order to deliver leads to your agents – including by email if need be. We wouldn’t want you missing out – we’ll deliver them by any means necessary. Rainbow will be able to deliver these leads into your current CRM or via personal email addresses. Just outline to us what you need and we’ll make it our priority.
Call Handling
Something that we pride ourselves on here at Rainbow is our ability to efficiently handle calls – and that will never change, especially not now. We will handle the incoming calls to your business. We’re also able to manage calls for any department that may need help. If you have a department where you have multiple employees off unwell or they are unable to manage the volume of calls, we’ll divert your number over to us and handle them for you.
Filtering
We like to make sure that every broker we work with only speak to the leads that fit their requirements. You don’t want stragglers, so we won’t give you them. Once you’ve outlined with us the type of lead you want, we will only pass your staff the leads that they want to speak to. No time-wasters.
On top of this, we will happily book call backs for any customers that can’t take a quote right now. Not everyone will be able to but that doesn’t mean you should lose out on their business. Once they’re available, we’ll transfer them straight to your team to quote.
Direct Debit Chasing
Want to keep up-to-date with the money rolling in for your business? With our Direct Debit Chasing product our agents will chase the customers who need assistance with the direct debits that they’re paying you. Once vetted and ready to make a payment, we will transfer them to a member of your accounts team to finish the job.
Renewal Processing
What if you could limit the amount of ‘goodbyes’ and increase the amount of times you say ‘welcome back’. Don’t let your customers slip away. It can be time consuming to contact each customer whose policy is up for renewal. That’s why we’ll take the heavy load off of you and we’ll contact your renewal database. Once contacted and they’re ready to renew their policy with you, we will transfer or email a member of your staff to complete.
Customer Service Calls
In the event that your staff can’t get in to work due to being unwell or a lock down, divert your calls to us. Our agents are able to take your calls in order to take messages from your customers, as well transferring that customer on to your designated agent. It may sound difficult, but it isn’t. It’s a lot easier to set up than you may think.
Answerphone Services
You’re not going to be able to work during all hours – that was apparent before and even more so now. Your customers need to know when you’re open and closed though so they don’t waste time calling you over and over again. We can program into our systems a recorded message of the information you need to get out there. They can go on at a time that is convenient to your working hours.
Call and Lead Purchase
We’re consistently told about the quality of our leads and calls. Even during these times it’s something we’re confident that we can still deliver on. We know at present you may be purchasing calls from us. If this is becoming an issue due to your situation, you may want to think about purchasing leads. This may fit your current situation better and your agents will be able to dial out to those customers.
Quoted Diary
You want your sales force to be as organised as possible, don’t you? Rainbow Connected will organise your sales diaries to try and maximise sales. All you need to do is drop your data in our bespoke system and we’ll do the hard work for you. We’ll upload the data into our system (which takes seconds and at no cost) and then work alongside your agents contacting the customers they feel are most competitive. Once contacted, we can pass them through to your agents to quote.
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Rainbow Connected are also offering all set-ups free of charge. In times of need we need to unite and help each other – this could be reality for longer than we think and there’s no time to reap from a bad situation. We don’t work like that.
Please keep in mind as well that we are able to turn your campaigns on and off at the times that suit your company. We also have flexible pay-as-you-go payment options that will suit your situation.
Tell us what you need help with, and we’ll figure out a solution for you.
Contact us today on 0800 812 1056
Or Email sales@rainbowconnected.com to learn more
